Frequently Asked Questions
Everything you need to know about your Twojeys experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within Europe and 7-10 business days for international orders. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all packaging intact to be eligible for a full refund.
Are your jewelry pieces water-resistant?
Our jewelry is crafted using high-quality materials designed for daily wear. However, to maintain the luster and longevity of your pieces, we recommend avoiding prolonged exposure to salt water, perfumes, and harsh chemicals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer regional options like Klarna in selected countries.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.
How can I find my ring size?
We provide a comprehensive Size Guide on every product page. You can measure your finger circumference or the inner diameter of a ring you already own to find the perfect fit.